Frequently asked questions
Buying, selling and getting help on Farm Next Door.
What is Farm Next Door?
Farm Next Door helps people find affordable, fresh produce from nearby backyard growers, small farms and local communities.
Where can I use Farm Next Door?
Farm Next Door is designed for local communities everywhere. Available results depend on approved growers listing produce near the location you search.
Can I use Google with my existing account?
Yes. Sign in with your original email and password, open Account settings and choose Link Google account. Confirm the Gmail or Google Workspace account with the same verified email. This keeps your existing profile, store and orders. If you already created two accounts, contact support before changing either one.
How do I buy local produce?
Search a suburb or postcode, open an approved store, add available produce from one grower to your basket, then submit a pickup or delivery request.
When does a buyer pay?
Cash or PayID is arranged directly with the seller. Farm Next Door does not process or verify payment. Confirm the arrangement in the order conversation.
How do messages work?
Buyer and seller messages are linked to an order. For platform help, complaints or data requests, use Contact to open a private support conversation.
How do I start selling?
Create an account and submit your store details. You can prepare listings and fulfilment settings while an administrator reviews the store.
Why might a store not appear in search?
A store appears only when it has been approved, has not been paused by its seller or suspended by an administrator, and has at least one active listing with available quantity. Your location, distance and filters also affect the results. Clear filters or increase the distance to broaden a search.
How do I pause a listing?
Open Manage store, choose Listings, then select Pause beside the produce item. This hides that item from buyers without pausing the whole store. Select Restore when it is available again; a restored listing needs available quantity before buyers can order it.
How do I pause my store?
Open Manage store, then Store Settings and Store availability. Pausing hides the store from search and prevents new checkout requests, while keeping its listings, settings and existing orders. Use Resume store in the same place when you are ready to sell again.
What if there is a problem with an order?
Contact the other party through the order first. If the issue remains, choose Order dispute or Complaint on the Contact page and include the order reference.
How do I report a store?
Use Report this store at the bottom of its public page. Sign in and add enough detail for the support team to review it.
How can I delete my account data?
Sign in, open Contact, choose Delete my account data, and submit the request. We may need to retain limited records where law, fraud prevention or an active dispute requires it.